If you do not have a car or cannot get a ride for a medical visit, you can call the Medical Transportation Program for a ride:

Hidalgo Service Area and Medicaid Rural Service Area (MRSA) /
Northeast Texas Service Delivery Area: 1 (877) 633-8747 (TTY 711)

Tarrant Service Area: 1 (855) 687-3255 (TTY 711)

This program is in place to help you get to a doctor’s visit for the care you need. This program is not for emergency transportation. If you have an emergency and cannot get a ride, call 911.

  • You should call for a ride as soon as you make your medical appointment.
  • For routine medical care, you need to call at least 2 working days or more before your visit.
  • If you have a visit outside of the county you live in, you will need to call at least 5 working days before your visit. The sooner you call the better.
  • If you need help with setting up a ride, call Member Services. They will make the call for you.

The Medical Transportation Service Center is open to help you Monday to Friday, from 8:00 am to 5:00 pm Central time.

If the Medical Transportation Program is not available or cannot meet special needs you have, call Cigna Member Services or your Cigna Service Coordinator at 1 (877) 653-0327 (TTY 711), Monday - Friday from 8:00 am - 5:00 pm Central time to help arrange transportation for you.