How to Request Prior Authorization for Long Term Services and Supports

There are three ways to request a prior authorization for Long Term Services and Supports.

  1. Fax a Texas Standard Prior Authorization Request Form for Health Care Services to the Cigna Service Coordination Department at 1 (877) 809-0789.
  2. Request a Prior Authorization online through Cigna STAR+PLUS Provider Portal
  3. Speak with a Cigna STAR+PLUS representative in the Prior Authorization Department by calling 1 (877) 725-2688.

Service Coordination determines prior authorization for services based on an assessment of the member's needs. To determine the status of an authorization request, call the Service Coordination Department at 1 (877) 725-2688.

Authorizations for Long Term Services and Supports are issued for up to twelve (12) months, depending on the service requested.