2021

EVV Policy Training for CDS Employers Now Available in Spanish

Temporary EVV Policies for the February 2021 Severe Winter Weather

Electronic Visit Verification (EVV) 180 Day & 90 Day Visit Maintenance Temporary Policy (New)

EVV Policy Update: 180 Day & 90 Day Visit Maintenance Temporary Policy

90 Day Visit Maintenance Temporary Policy

2020

EVV Policy Updates - Effective December 1, 2020

Health and Human Services Commission Electronic Visit Verification Reason Codes Policy (Revised) - Effective December 1, 2020

Health and Human Services Commission Electronic Visit Verification Reports Policy (Revised) - Effective December 1, 2020

Existing EVV Users: Temporary EVV Policies for COVID-19 to End December 31, 2020

Temporary EVV Policies for COVID-19 to end December 31, 2020

Electronic Verification Methods Policy - Effective November 1, 2020

EVV Policy Updates - Effective November 1, 2020

New and Revised EVV Policies - Effective October 1, 2020

Updated EVV Service Bill Codes Table - Effective October 1, 2020

Existing EVV Users: Best Practices for Temporary EVV Policies for COVID-19 - Effective October 1, 2020

EVV Claims Matching Policy - Effective October 1, 2020

EVV Claims Submission Policy - Effective October 1, 2020

Existing EVV Users: Temporary Policies for COVID-19

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Last Visit Maintenance Date Policy (New) Effective Jan. 1, 2020

Health and Human Services Commission Electronic Visit Verification Proprietary Systems Policy

Due April 1, 2020: Program Providers and FMSAs Must Select an EVV Vendor or EVV Proprietary System

Due April 1: Select an EVV Vendor System or EVV Proprietary System

New EVV Proprietary System Onboarding Documents Now Available

2019

Announcement of EVV Vendors

Visit Maintenance Extension

EVV Visit Maintenance Unlock Request Policy – effective September 1, 2019

EVV Allowable Phone Identification Policy – effective September 1, 2019

EVV Billing Policy – effective September 1, 2019

EVV Compliance Oversight Reviews Policy – effective September 1, 2019

EVV Data Elements Policy – effective September 1, 2019

EVV Reason Code and Required Free Text Policy – effective September 1, 2019

EVV Standard Reports Policy – effective September 1, 2019

EVV Training Policy – effective September 1, 2019

EVV Usage Policy – effective September 1, 2019

EVV Vendor Selection Policy – effective September 1, 2019

EVV Vendor Transfer Policy – effective September 1, 2019

EVV Claims Submission for MCO Providers – effective September 1, 2019

EVV Mobile Application Policy – April 1, 2019

EVV Policy training for CDS employers now available in Spanish

EVV Portal Improvements and Training Updates - February 2021

EVV Portal Improvements and Training Updates - January 2021

EVV Provider Training - (January - March 2021)

EVV Portal Improvements and Training Updates

EVV Proprietary System Updates

EVV Portal and TexMedConnect Improvements and Training Updates Available

EVV Training Sessions March 12-13 in Austin for Current Program Providers

Cures Act EVV Training Sessions March 23-26 in Austin **cancelled**

Financial Management Services Agencies Webinar Training

2019

EVV Claim Match Result Code Tip Sheet

Upcoming Webinars for EVV

CIGNA EVV Upfront Processing Training

HHSC EVV Live Webinar – April 22, 2019

HHSC EVV Live Webinar – March 22, 2019

EVV Toolkit Modules

EVV Tool Kit Module 1 – Introduction to EVV will help prepare contract providers and Directed Services (CDS) employers to use EVV

EVV Tool Kit Module 2 – EVV roles and responsibilities

EVV Tool Kit Module 3 – EVV roles and responsibilities

EVV Tool Kit Module 4 – Visit Transactions

EVV Took Kit Module 5 – Visit Maintenance

EVV Tool Kit Module 6 – Process Flow

EVV Tool Kit Module 7 – EVV Aggregator

EVV Tool Kit Module 8 – Submitting an EVV Claim

EVV Took Kit Module 9 – EVV Portal Standard Reports

EVV Tool Kit Module 10 – Transaction Validation Enhancements

EVV Tool Kit Module 11 – Summary of EVV Changes Part 1

EVV Tool Kit Module 12 – Getting Started – Next Steps

EVV Tool Kit Module 13 – EVV Training Requirements

EVV Tool Kit Module 14 – Compliance Oversight Policies

EVV Tool Kit Module 15 – Best Practices to Avoid EVV Claim Mismatches

2021

COVID-19 Content on HHS Public Site

EVV Compliance Oversight Reviews Delayed for EVV Usage & Misuse of EVV Reason Codes

EVV TAC Rules

Guidance Related to DataLogic/Vesta EVV System Outage in December 2020

2020

Hurricane Laura Information for Medicaid Providers

EVV Portal Improvements Now Available

February 1, 2020 Updates to EVV Portal Standard Reports and TexMedConnect

2019

LTSS Code Changes – effective September 1, 2019

EVV Visit Transaction Validation Enhancements – effective June 1, 2019

Changes to EVV Vendor System – effective June 1, 2019

Home Health Care Services Required to Use EVV by January 1, 2023

Cures Act EVV: Guidance to Ensure On-Time Payment to CDS Employees for Services Done on and After Jan. 1

EVV Policy Training for CDS Employers on December 11

Cures Act EVV: Practice Period Extended Through December 31

Cures Act EVV: Practice Period Update and Important Dates

EVV Visit Transaction Rejection Errors Guide Now Available

Prepare to Submit CDS and SRO EVV Claims to TMHP

Electronic Visit Verification (EVV) Guidance for FMSAs and Notice for Consumer Directed Services (CDS) Employers

Electronic Visit Verification Notice for Consumer Directed Services Employers

EVV Practice Period by June 11

Cures Act EVV: Updated Timeline for Expansion - June 18, 2020

Cures Act EVV: Updated Timeline for Expansion - Post Communication - June 18, 2020

Cures Act EVV: Updated Timeline for Expansion

Cures Act EVV: Updated Timeline for Expansion - Post Communication

Cures Act EVV: HHS Neonatal Awarenes Syndrome Month - June 2020 Events

Cures Act EVV: Resources for Neonatal Abstinence Syndrome Awareness Month

Cures Act EVV: EVV Practice Period Begins July

Cures Act EVV: New May 1 Deadline to Select an EVV System and Begin the Onboarding Process

2019

HHSC’s Request to Delay Jan. 1, 2020 EVV Start Date is Approved

HHSC Cures Act Extension

21st Century Cures Act: Texas EVV Implementation

90-Day Notice of EVV Compliance for State-Required Personal Care Services Provider

Updates to HHSC EVV Mailboxes and Website
EVV Contact Information Matrix
Cigna Service Coordination Phone Number: 1 (877) 725-2688
Cigna Authorization (UM) Phone Number: 1 (877) 725-2688
To reach the EVV Operations team, please email us at CHS_EVV@healthspring.com

EVV Dispute Form

HHSC EVV Visit Maintenance Unlock Request Form – effective September 1, 2019

EVV Visit Maintenance Unlock Request

EVV Visit Maintenance Unlock Request CDS Employer's

**NEW** Cigna is committed to providing excellent service to its participating providers. In the event a provider feels Cigna is falling short of this goal, he/she should contact the Provider Services Department immediately by calling 1 (877) 653-0331.

Learn more about how to file a complaint/ appeal.

Need to find past updates? View the archive here.