Attention Cigna STAR+PLUS Members

On January 1, 2022, Cigna will no longer be participating in the STAR+PLUS Medicaid Managed Care Program.

You’re not required to do anything. Your plan will automatically transfer to Molina Healthcare on January 1, 2022.

Learn more

Your Kind of Care

Cigna wants to help you live a healthier, happier life. We listen to you and work closely with your doctors to help you get the health care that’s right for you.

Who Can Join STAR+PLUS?

STAR+PLUS serves people in Texas approved for Medicaid who are ages 21 & older, with a physical or mental disability, have low income, or other special circumstances.

Texans Serving Texans

We have offices in Bedford, Laredo, McAllen and Tyler and are ready to help out another Texan in need.

About Cigna

Cigna offers many different health plans and benefits. Our goal is to help improve our members’ health, well-being, and sense of security. HealthSpring joined Cigna in 2012. Cigna is a global health service company that believes in the power of preventive care. HealthSpring has a long history of serving people in Medicare and Medicaid. Together we are helping serve the needs of millions of people all over the world.

About Medicaid

Medicaid is a federal health insurance program for people who can't afford medical care for some or all of their medical bills. It covers children, the aged, blind and/or disabled and is available to people with limited incomes.

There are certain requirements that you must meet in order to be eligible for Medicaid. If your income is low and you need medical care, you should apply for Medicaid. If you are eligible for the STAR+PLUS program, Medicaid will send payments directly to your health care providers.

Prior Authorization Process

Cigna Members should access care through their Primary Care Providers (PCPs). If the PCP determines that specialty care, diagnostic testing, or other ancillary services are required, the PCP should refer the Member to an in-network provider. Certain services require prior authorization from Cigna.

Learn more about Prior Authorization Process

Prior Authorization: Search by Pre-Certification Code

Have Questions? Call Member Services

1 (877) 653-0327 (TTY: 7-1-1)

Monday-Friday, 8 am-5 pm CT.

A message service is used after-hours, weekends, and during federal holidays.