Members

As of January 1, 2022, Cigna no longer participates in the STAR+PLUS Medicaid Managed Care Program. Molina Healthcare of Texas has acquired Cigna’s STAR+PLUS plan.

Click here for important updates regarding the Cigna STAR+PLUS plan.

If you have a life threatening emergency or an emergency that poses a threat to the life or property of others, call 9-1-1 or go directly to the nearest emergency room.

Bilingual or Interpreter Services: Cigna representatives are ready to help in English and Spanish. Cigna can provide interpreter and translation services in over 170 languages. Please call Member Services at 1 (877) 653-0327 (TTY: 7-1-1) Monday – Friday, 8:00 am – 5:00 pm Central Time for assistance.

If you have a question about Cigna STAR+PLUS, or access to covered services and benefits call Member Services at 1 (877) 653-0327 (TTY: 7-1-1) Monday – Friday from 8:00 am – 5:00 pm Central Time. A member service representative can also talk to you about our Service Coordination Program. Cigna representatives are ready to help in English and Spanish. Cigna can provide interpreter and translation services in over 170 languages. A message service is used after-hours, weekends and during federal holidays. You may also request any information from this website in audio, larger print, braille or another language.

If you have an emergency or an emergency that poses a threat to the life or property of others, call 9-1-1 or go directly to the nearest emergency room.

If you are a provider, you can call our Provider Services Hotline at 1 (877) 653-0331 (TTY: 7-1-1) Monday – Friday, 8:00 am – 5:00 pm Central Time. Providers call this number to check on member benefits, get claim information, authorization requests, etc.

If you, as a member of the health plan, disagree with the health plan’s decision, you have the right to ask for a fair hearing. To ask for a fair hearing, you or your representative should either send a letter to the health plan at:

Cigna Appeals and Complaints Department - Fair Hearing
PO Box 23269
Nashville, TN 37202

Or call: 1 (877) 653-0327 (TTY: 7-1-1), Monday – Friday, 8:00 am – 5:00 pm Central Time.