Cigna is committed to being the partner of choice for providers. The Chronic Care Quality Initiative (CCQI) team develops coding and documentation education for providers, designed to support clinicians in developing an accurate coding and documentation skill set. Precise coding and documentation supports high quality patient care delivery, with the hope of reducing administrative burdens to your practice and your Cigna patients.


  • Sensitive Diagnosis 2019 - The U.S. Department of Health and Human Services ( and specific state laws provide explicit guidance when caring for those with diagnoses that are sensitive in nature. Utilizing the Sensitive Diagnosis flyer, which highlights lists of common sensitive codes, may improve documentation and coding of these diagnoses.
  • Coding and Documentation Submission Update Effective July 1, 2019 Medicare Advantage has implemented a 90 day submission period. This change provides consistency for the submission of all patient prospective forms and aligns with the Centers for Medicare and Medicaid Services (CMS) amendment submission of addendums to 90 days.
360 Interactive Provider Partnership GuideICD-10 Provider Partnership Guide

360 Interactive Provider Partnership Guide provides all the 360 Comprehensive Assessment education, in one location. This easy to use, digital magazine is downloadable to your personal mobile device or desktop for quick reference.

ICD-10 Provider Partnership Guide provides all the disease specific coding and documentation education, in one location. This easy to use, digital magazine is downloadable to your personal mobile device or desktop for quick reference.

Educational Resources for Providers

On-Demand 360 Education

Disease-Specific Training Sessions

Each of the courses below is less than 30 minutes and has been approved for continuing medical education units:

Please note: only desktop playback is available using Chrome, Internet Explorer, or Safari. No mobile devices can be used for playback purposes.

Population Health Resources

ICD-10 Resource Center

Cigna is committed to the health of our Medicare Advantage beneficiaries, and to taking reasonable steps in an effort to ensure coding accuracy and completeness. As part of those efforts, we provide coding education that is intended to assist our providers in submitting accurate and complete coding. If you would like more information, please email us at

Cigna's Mission Statement Is:
"To improve the health, well-being, and peace of mind of those we serve."


Providers must be diligent about confirming the accuracy of their diagnoses and ensure that their diagnosis and coding practices comply with all applicable legal requirements.

Failure to address recurrent diagnosis inaccuracies can, in some cases, result in administrative sanctions and potential financial penalties.